Complaints procedure

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We aim to offer our clients an efficient and effective service. We have a complaints procedure. A copy of our complaint procedure is available on request. If any problems arise or, indeed, you have any suggestions on how we can improve our services to you, then please discuss them with us. 

Step 1

You should first discuss your concern with the person handling your matter. 

Step 2

If you wish to take the matter further after having spoken to that person or if you would prefer not to discuss the problem with that person you should contact the partner of the firm who heads the department dealing with your matter. 

Step 3

If that partner has been dealing with the matter please contact Edward Magnay who is the partner responsible for dealing with complaints. 

Step 4

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman of PO Box 15870, Birmingham B30 9EB or email enquiries@legalombudsman.org.uk to consider the complaint. 

Notice of Dissatisfaction 

In our experience the longer the delay between an event which could give grounds for complaint and the date on which the complaint is made the more difficult it is for matters to be put right to the complaining party's satisfaction. Please notify us of any such event as soon as practicable.